Connecting People, Creating Memories.

Privacy Policy

At Aroha Rides Private Limited, we are committed to ensuring that your personal information is protected and handled with care. This Privacy Policy for Users and Riders outlines how we collect, use, store, share, and protect your information when you use the Aroha Rides mobile application or services. By registering on our platform or booking rides, you agree to the practices described in this policy.

When you create an account or use the Aroha Rides platform to book a ride, we collect certain personal information including your full name, mobile number, email address, location, payment method, and trip history. In addition, we collect technical and usage information such as your IP address, device ID, operating system, app version, and browser type. During active ride bookings, we also collect real-time GPS location data to facilitate driver tracking, pickup, and route management.

This information is primarily used to match you with nearby drivers, process bookings, enable navigation, calculate fare estimates, provide customer support, and ensure a seamless ride experience. Your contact details may also be used to send booking confirmations, receipts, promotional offers, policy updates, and customer satisfaction surveys. We may store communications or feedback you provide to help improve our services and address any concerns.

Your information is never sold to third parties. However, we may share specific data with your assigned driver for ride fulfillment—this includes your name, pickup location, destination, and contact number (when necessary for coordination). We may also share anonymized or necessary data with payment processors, customer support platforms, regulatory authorities, or service providers under strict confidentiality terms.

Aroha Rides takes your privacy seriously and implements appropriate technical and organizational security measures to protect your data from unauthorized access, alteration, disclosure, or loss. All communications between your device and our servers are encrypted, and access to your information is restricted to authorized personnel only. Nevertheless, users are advised to maintain the confidentiality of their login credentials and report any suspicious activity to our support team immediately.

We retain your personal data only as long as necessary for service delivery, legal compliance, tax purposes, or dispute resolution. If you choose to delete your account, your data will be deactivated and permanently removed from our systems within a reasonable time frame unless otherwise required by law.

As a user, you have the right to access your personal data, request corrections, withdraw consent, or request account deletion. These requests can be made by contacting us at info@aroharides.com. We aim to resolve such queries in a timely and transparent manner.

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business operations. Users will be notified via email or in-app alerts of any significant changes. Continued use of the app after such updates implies your acceptance of the revised terms.

This Privacy Policy is governed by the laws of India. Any disputes relating to data privacy shall fall under the exclusive jurisdiction of the courts located in New Delhi.

For questions, concerns, or complaints regarding this policy, please contact:

Grievance Officer – Aroha Rides Private Limited
Email: info@aroharides.com
Address: O-681 6th Floor, Gaur City Center Sec-4, Gautam Buddha Nagar, Uttar Pradesh, India, 201318